Frameworkism insists that all problems will be solved if teams just framework hard enough. This is non-sequitur, if not entirely backwards. In practice, the only thing that makes web experiences good is caring about the user experience — specifically, the experience of folks at the margins. Technologies come and go, but what always makes the difference is giving a toss about the user.

In less vulgar terms, the struggle is to convince managers and tech leads that they need to start with user needs. Or as Public Digital puts it, “design for user needs, not organisational convenience”