On Beyond Help: User Assistance and the User Interface - Whitney Interactive Design
https://www.wqusability.com/articles/on-beyond-help.html
Browse – I want to explore to see what’s available
Find – I want to locate something specific
Query – I want to see items which meet my criteria
Structured – I want to be led through a series of choices to help me narrow my focus
Guided – I want to be led through the information