But improving player experience, particularly when it comes to removing bigotry and harassment, is development. These games are social spaces, even during play, teamwork is necessary for the best results. It isn’t a separate experience from doing the shooty or magicky bits. Even from a purely business perspective, people are just as likely to drop off because they don’t like the other players as they are because they’re bored of the mechanics. And by this point, developers can hardly claim to be surprised that they need these kinds of features in order to reduce, if not prevent, abuse.