Some text from Accenture Australia’s smart cities practice lead, Janine Griffiths on “Smart city ‘killer use case’ doesn’t exist”. (edited for ease of reading):
Smart cities are about improving the liveability of their citizens [and] this may or may not be supported by technology. … It is critical that leaders of cities understand this and look at technologies as a tool to deliver an outcome for the community as opposed to being the actual panacea.”
Each city is unique in its own right - with even neighbouring councils having different economies, community demographics, geography, industries, and political priorities - and the needs of the communities are different too. … Innovation should be around how the City understands the needs of its citizens and intelligently utilises technology to develop a capability, and it is vital to understand that capability is not just technology but is a combination with processes and people.
Adopting the latest technology with limited understanding of local context and not making changes to ‘ways of working’ will lead to unpredictable results.
By engaging in a wider ecosystem with other industries and digital partners, local councils can develop a design-based, citizen-centric and outcome-driven strategy and, consequently, a seamless experience for their communities.
By considering the entire ecosystem around them, Australian cities will get an outside-in view of the people in the ecosystem, the places in which the service is experienced, the products used by everyone, the processes that people follow and the performance.