My nonprofit Facebook strategy and tactics

I was asked by a colleague how to increase the size of their organization’s Facebook Fan page—not that I would consider any page I manage to be an overwhelming success.

Googling around, I could only find technical advice (“install these apps”) and crappy nonexistent-advice (“You need to have a strategy.” duh, tell me what that strategy would be). So here’s the stream of consciousness around what I do:

  1. Figure out your goal for the page (why spend the time in the first place?). I’m using ours as vanity (look, we’re hip/popular) and also just another channel to push information out to. I’m stoked if someone leaves a comment (and I’ll reply to it), or better yet, posts something themselves (I allow non-admins to post—it’s somewhere in the settings)… but that’s not my goal right now, so I don’t spend to much time worrying that it isn’t happening.

  2. If your goal is like mine (#1), the main tactic I take is to try to be posting new things to the page as much as possible. The problem is that the few organizations’ pages I manage, there isn’t a lot of content generation: we don’t do a lot of communications or events. The way I get around this is trying to repost other events and news articles (I use Google Reader to aggregate a bunch of blogs, as well as anything that comes by email/listserv) that align with the mission and constituents/audience of the organization. For example, on our AmeriCorps programs page, I post articles about nonprofit culture, volunteerism, time management, living cheaply, etc.

  3. So now there is the matter of actually getting people to fan the page: I have the benefit of having some well-connected Friends who are sympathetic/interested in what I post, so they do help spread the word by reposting things. The main strategy I have though is to constantly mention the Facebook page in all external communications: I have an icon/badge prominently on our website; I put a “Follow us on Facebook” in our email eblast template; I try to make it part of our events (for example, I just hosted a conference and put in the booklet: “Follow our Facebook page for updates and discussion around the conference”)

  4. Don’t sweat it: Facebook is just another communications channel (at least for us), I don’t particularly worry that we have 4,000 people on our email mailing list, but only 150 of them are fans on Facebook. Our message is still getting out there. Facebook is unique since it allows people to easily re-post and spread among their social network, but it doesn’t matter how they are reading it so long as the message has reached the people you want to be reading it. Also, I think people get hung up on Facebok because it has a very public metric of success (“you have this many fans”) that your mailing list doesn’t.


Metaphor death

A well-worded comment by Kia to a Gift Hub post entitled Money Has Failed in its Role of Allocating Resources towards Human Survival? (my own, typo-prone comment is lower down in the thread)—also reposted on IMproPRieTies:

We are just now witnessing the collapse of the markets. We may also see the collapse of “the markets” in another sense, the markets as a metaphor for life. Metaphors are not merely ornaments: they are very strange. For instance, the moment you take for granted that a metaphor is the equivalent of the thing it describes or points to, is the moment when that metaphor is effectively dead. It’s worse than useless for thinking with. But usually people go on using such metaphors long after they’ve ceased to generate any new ideas–which is one of the things a metaphor is supposed to help us do. People will just keep walking on in the resulting conceptual daze, because to think about it is like looking at the end of the world. Some will invest heavily in re-animating the corpse and blame the demise on the usual suspects: the all-powerful and infinitely devious upstart poor and other outsiders. I mean, maybe the market was never supposed to become the dominant metaphor of the content of human livelihood; maybe that’s why it fails.

To add to metaphor, the moment you take a framework (or logic model, or even a well-worded description) as the entirety of your endeavor, you’re toast. I’ve been in planning classes where the student decries “My project doesn’t fit!” to which the teacher replies “It should”—without clarifying whether it is the proposal or the endeavor itself that must acquiesce to the confines of little numbered boxes.


Starvation begets starvation

np-starvation-cycle

An article that confirms my anecdotal experience: “ The Nonprofit Starvation Cycle” from the Stanford Social Innovation review:

A vicious cycle is leaving nonprofits so hungry for decent infrastructure that they can barely function as organizations—let alone serve their beneficiaries. The cycle starts with funders’ unrealistic expectations about how much running a nonprofit costs, and results in nonprofits’ misrepresenting their costs while skimping on vital systems—acts that feed funders’ skewed beliefs. To break the nonprofit starvation cycle, funders must take the lead.

That quote is from the brief, yet the last sentence is misleading. According to the article change starts at the board:

Nonprofits must then speak truth to power, sharing their real numbers with their boards and then engaging their boards’ support in communicating with funders. Case studies of organizations that have successfully invested in their own infrastructure have repeatedly noted the need for a shared agenda between the leadership team and the board.

And the article is chock full of fun, familiar anecdotes:

Not only do funders and donors have unrealistic expectations, but the nonprofit sector itself also promotes unhealthy overhead levels. “The 20 percent norm is perpetuated by funders, individuals, and nonprofits themselves,” says the CFO of one of the organizations we studied. “When we benchmarked our reported financials, we looked at others, [and] we realized that others misreport as well. One of our peer organizations allocates 70 percent of its finance director’s time to programs. That’s preposterous!”

From Mission Measurement by way of Entry Level Living’s Allison Jones. Illustration by David Plunkert (it’s included in the article).

np-starvation-graphic


Quotidian insights

china-hw

I hate to repost ironic internet memes, but this from reddit touches upon pedagogy and (attempts at) representing other perspectives. From the comments:

“Write me a letter from the point of view of [you name it].” This is a typical mistake made by middle class teachers who don’t -really- know what the world looks like through the eyes of somebody from a different background. .

And more straightforward:

These sorts of assignments are bullshit anyway. The average letter anyone from any age would write would typically be banal and not cover significant historical aspects. The letter demanded by this situation would probably be full of family specific greetings and quotidian insights. I doubt a realistic letter would get good marks from the teacher though!

If they want an essay about a topic, they should just ask for one, rather than dress up the question in this way.

In case you’re curious, this is the translated text:

My life here is terrible. Work environment is not great and benefits are little. But don’t worry, everyday only about 10 people are seriously injured and I’m very careful. We opened a small shop, business isn’t bad. Although I don’t understand very much English, but I can still understand what white men say. Hopefully we can become successful, I will work hard and take care of myself.

Are you guys well? Miss you very much, hope to see you again .—

Other examples mentioned in the comments are “Write a journal entry from the point of view of an English explorer seeing Africans for the first time” and “Write one set in the present day about if Germany had won WW2 (and had invaded the UK in doing so).”


Charity, Mercy and Sin

From the introduction to “ Poverty and Charity in Past Times” by Mark Cohen (Journal of Interdisciplinary History 35.3, 2005, p. 354)”, an analysis of Catholic confraternities in the 16th century :

Traditionally, Catholic poor relief was shaped by the overlapping but distinct concepts of “charity” and “mercy.” “Charity” could exist between equals (neighbors, friends, and family), and “mercy” entailed transactions between the strong and the weak, the prosperous and the poor, etc. The evidence of mercy provided a soul’s defense at the Last Judgment; to neglect them was to court damnation. The rules of many Catholic institutions, including confraternities, were designed to ensure that Christians performed good deeds systematically. Many theologians validated good deeds even to the benefit of unworthy persons, regardless of any undesirable social consequences. Critics have argued that these Catholic doctrines encouraged dependence, palliated poverty, and probably fostered a class of professional beggars who traded on the belief that almsgiving was vital to salvation.

And an analysis of subsequent Protestant activities:

Catholic societies retained and expanded certain kinds of institution that were alien to most Protestant communities: hospitals for abandoned children; pawn banks, which lent money to the needy at moderate interest rates; and convent-like institutions for women whose honor was threatened or lost. Behind them, arguably, lie variations on the principle of tolerating a lesser evil to avoid a greater one. Protestant poor relief was an instrument for creating a disciplined society in which overt sinfulness was repressed, even though all human beings remained sinners. Catholic poor relief was more willing to accommodate sin and bring it to the surface—the better to counter it through conversion and penance—within the processes of redemptive charity.


Why framing matters

Lewis Hyde’s introduction from Frames from the Framers: How America’s Revolutionaries Imagined Intellectual Property:

The linguist George Lakoff has been insisting for some years now that progressives need to improve the way they frame their issues. Conservatives have become very good at framing– ”the death tax,” “partial-birth abortion,” “the ownership society”–and, Lakoff argues, once a debate is joined in terms set by the frame, the debate is lost. You can speak of taxation as a way for groups to empower themselves toward worthy ends (schools, bridges, libraries), or you can speak of taxation as an oppressive tool of Big Government. When you let the debate begins in the Big Government frame, you never get your library funded.

If we turn from death and taxes to intellectual property and the public domain we’ll see that the entertainment industry has also been very good at framing its issues. Here is a typical assertion: “There’s no difference in our mind between stealing a pair of shoes in a shoe store and stealing music on-line. A theft is a theft is a theft.” If in fact there is a difference between downloading a digital MP3 file and stealing a pair of shoes this “theft frame” has neatly erased it and sealed the erasure with a tautology.

Many people think that there is a difference, of course, but what alternative frame might reveal it? In what imaginative or discursive universe should we be having our discussion about file sharing? Is a song really a pair of shoes? What is the apt rhetoric here? What metaphors should guide us?


We participate, they profit

je-participe

The International Fund for Agricultural Development published Good Practices in Participatory Mapping [PDF] last summer. In it they mention Sherry Arnstein’s A Ladder of Citizen Participation (JAIP, Vol. 35, No. 4, July 1969, pp. 216-224).

There is a critical difference between going through the empty ritual of participation and having the real power needed to affect the outcome of the process. This difference is brilliantly capsulized in a poster painted last spring [1968] by the French students to explain the student-worker rebellion.  The poster highlights the fundamental point that participation without redistribution of power is an empty and frustrating process for the powerless. It allows the powerholders to claim that all sides were considered, but makes it possible for only some of those sides to benefit. It maintains the status quo.

Arnstein introduces a ladder typology whose subject matter is all too familiar:

ladder-of-citizen-participation

The bottom rungs of the ladder are (1) Manipulation and (2) Therapy. These two rungs describe levels of “non-participation” that have been contrived by some to substitute for genuine participation. Their real objective is not to enable people to participate in planning or conducting programs, but to enable powerholders to “educate” or “cure” the participants. Rungs 3 and 4 progress to levels of “tokenism” that allow the have-nots to hear and to have a voice: (3) Informing and (4) Consultation. When they are proffered by powerholders as the total extent of participation, citizens may indeed hear and be heard. But under these conditions they lack the power to insure that their views will be heeded by the powerful. When participation is restricted to these levels, there is no follow-through, no “muscle,” hence no assurance of changing the status quo. Rung (5) Placation is simply a higher level tokenism because the ground rules allow have-nots to advise, but retain for the powerholders the continued right to decide.

Further up the ladder are levels of citizen power with increasing degrees of decision-making clout. Citizens can enter into a (6) Partnership that enables them to negotiate and engage in trade-offs with traditional power holders. At the topmost rungs, (7) Delegated Power and (8) Citizen Control, have-not citizens obtain the majority of decision-making seats, or full managerial power.

Obviously, the eight-rung ladder is a simplification, but it helps to illustrate the point that so many have missed - that there are significant gradations of citizen participation. Knowing these gradations makes it possible to cut through the hyperbole to understand the increasingly strident demands for participation from the have-nots as well as the gamut of confusing responses from the powerholders.

Though the typology uses examples from federal programs such as urban renewal, anti-poverty, and Model Cities, it could just as easily be illustrated in the church, currently facing demands for power from priests and laymen who seek to change its mission; colleges and universities which in some cases have become literal battlegrounds over the issue of student power; or public schools, city halls, and police departments (or big business which is likely to be next on the expanding list of targets). The underlying issues are essentially the same - “nobodies” in several arenas are trying to become “somebodies” with enough power to make the target institutions responsive to their views, aspirations, and needs.


The motion of gifts

While referencing something in David Boyle’s The Little Money Book (my current read), I came across another Lewis Hyde essay, this time entitled “ Some Food We Could Not Eat” included in Money and Faith, edited by Michael Schutt.

This essay is also an adaptation of the first chapter of Hyde’s The Gift; I have quoted just a small piece of the wonder of the full essay, that I encourage to read in its entirety. For example, the sentence “When property is hoarded, thieves and beggars begin to be born to rich men’s wives.” is not included below:

When the Puritans first landed in Massachusetts, they discovered a thing so curious about the Indians’ feelings for property that they felt called upon to give it a name. In 1764, when Thomas Hutchinson wrote his history of the colony, the term was already an old saying: “An Indian gift,” he told his readers, “is a proverbial expression signifying a present for which an equivalent return is expected.” We still use this, of course, and in an even broader sense, calling that friend an Indian giver who is so uncivilized as to ask us to return a gift he has given.

Imagine a scene. An Englishman comes into an Indian lodge, and his hosts, wishing to make their guest feel welcome, ask him to share a pipe of tobacco. Carved from a soft red stone, the pipe itself is a peace offering that has traditionally circulated among the local tribes, staying in each lodge for a time but always given away again sooner or later. And so the Indians, as is only polite among their people, give the pipe to their guest when he leaves. The Englishman is tickled pink. What a nice thing to send back to the British Museum! He takes it home and sets it on the mantelpiece. A time passes and the leaders of a neighboring tribe come to visit the colonist’s home. To his surprise he finds his guests have some expectation in regard to his pipe, and his translator finally explains to him that if he wishes to show his goodwill he should offer them a smoke and give them the pipe. In consternation the Englishman invents a phrase to describe these people with such a limited sense of private property. The opposite of “Indian giver” would be some  thing like “white man keeper” (or maybe “capitalist”), that is, a person whose instinct is to remove property from circulation, to put it in a warehouse or museum (or, more to the point for capitalism, to lay it aside to be used for production).

The Indian giver (or the original one, at any rate) understood a cardinal property of the gift: whatever we have been given is supposed to be given away again, not kept. Or, if it is kept, something of similar value should move on in its stead, the way a billiard ball may stop when it sends another scurrying across the felt, its momentum transferred. You may keep your Christmas present, but it ceases to be a gift in the true sense unless you have given something else away. As it is passed along, the gift may be given back to the original donor, but this is not essential. In fact, it is better if the gift is not returned but is given instead to some new, third party. The only essential is this: the gift must always move. There are other forms of property that stand still, that mark a boundary or resist momentum, but the gift keeps going.

Tribal peoples usually distinguish between gifts and capital. Commonly they have a law that repeats the sensibility implicit in the idea of an Indian gift. “One man’s gift,” they say, “must not be another man’s capital.” Wendy James, a British social anthropogist, tells us that among the Uduk in northeast Africa, “any wealth transferred from one subclan to another, whether animals, grain or money, is in given away again, not kept. the nature of a gift, and should be consumed, and not invested for growth. If such transferred wealth is added to the subclan’s capital [cattle in this case] and kept for growth and investment, the subclan is regarded as being in an immoral relation of debt to the donors of the original gift.” If a pair of goats received as a gift from another subclan is kept to breed or to buy cattle, “there will be general complaint that the so-and-so’s are getting rich at someone else’s expense, behaving immorally by hoarding and investing gifts, and therefore being in a state of severe debt. It will be expected that they will soon suffer storm damage….”

The goats in this example move from one clan to another just as the stone pipemoved from person to person in my imaginary scene. And what happens then? If the object is a gift, it keeps moving, which in this case means that the man who received the goats throws a big party and everyone gets fed. The goats needn’t be given back, but they surely can’t be set aside to produce milk or more goats. And a new note has been added: the feeling that if a gift is not treated as such, if one form of property is convened into another, something horrible will happen. In folk tales the person who tries to hold on to a gift usually dies; in this anecdote the risk is “storm damage.” (What happens in fact to most tribal groups is worse than storm damage. Where someone manages to commercialize a tribe’s gift relationships the social fabric of the group is invariably destroyed.)

…Many of the most famous of the gift systems we know about center on food and treat durable goods as if they were food. The potlatch of the American Indians along the North Pacific coast was originally a “big feed.” At its simplest a potlatch was a feast lasting several days given by a member of a tribe who wanted his rank in the group to be publicly recognized. Marcel Mauss translates the verb “potlatch” as “to nourish” or “to consume.” Used as a noun, a “potlatch” is a “feeder” or “place to be satiated.” Potlatches included durable goods, but the point of the festival was to have these perish as if they were food. Houses were burned; ceremonial objects were broken and thrown into the sea. One of the potlatch tribes, the Haida, called their feasting “killing wealth.”

To say that the gift is used up, consumed and eaten sometimes means that it is truly destroyed as in these last examples, but more simply and accurately it means that the gift perishes for the person who gives it away. In gift exchange the transaction itself consumes the object. Now, it is true that something often comes back when a gift is given, but if this were made an explicit condition of the exchange, it wouldn’t be a gift….This, then, is how I use “consume” to speak of a gift—a gift is consumed when it moves from one hand to another with no assurance of anything in return. There is little difference, therefore, between its consumption and its movement. A market exchange has an equilibrium or stasis: you pay to balance the scale. But when you give a gift there is momentum, and the weight shifts from body to body.

I must add one more word on what it is to consume, because the Western industrial world is famous for its “consumer goods” and they are not at all what I mean. Again, the difference is in the form of the exchange, a thing we can feel most concretely in the form of the goods themselves. I remember the time I went to my first rare book fair and saw how the first editions of Thoreau and Whitman and Crane had been carefully packaged in heat-shrunk plastic with the price tags on the inside. Somehow the simple addition of airtight plastic bags had transformed the books from vehicles of liveliness into commodities, like bread made with chemicals to keep it from perishing. In commodity exchange it’s as if the buyer and the seller were both in plastic bags; there’s none of the contact of a gift exchange. There is neither motion nor emotion because the whole point is to keep the balance, to make sure the exchange itself doesn’t consume anything or involve one person with another. Consumer goods are consumed by their owners, not by their exchange.

The desire to consume is a kind of lust. We long to have the world flow through us like air or food. We are thirsty and hungry for something that can only be carried inside bodies. But consumer goods merely bait this lust, they do not satisfy it. The consumer of commodities is invited to a meal without passion, a consumption that leads to neither satiation nor fire. He is a stranger seduced into feeding on the drippings of someone else’s capital without benefit of its inner nourishment, and he is hungry at the end of the meal, depressed and weary as we all feel when lust has dragged us from the house and led us to nothing.


Frames for Copyright

Lewis Hyde, author of The Gift, has a wonderful essay entitled _Frames from the Framers: How America’s Revolutionaries Imagined Intellectual Property _about the differing perspectives on copyright present during the drafting of the US Constitution. I have written of historical perspectives on copyright before, but Hyde outlines 3 different frames in which creative works and copyright existed (via BoingBoing):

1. The common gift from god:

The oldest model, I suspect, is one that takes the fruits of human creativity to be gifts from the gods, the muses, or the ancient ones and, as a corollary, takes it that such works therefore should not be bought and sold (nor can they be exactly forged, plagiarized, or stolen). Such was the traditional understanding for medieval Christians, their dictum being Scientia Donum Dei Est, Unde Vendi Non Potest–“Knowledge is a gift from God, consequently it cannot be sold.” To sell knowledge was to traffic in the sacred and thus to engage in the sin of simony. Reformation Protestants were particularly sensitive to simony, having charged the Catholic church with the buying and selling of ecclesiastical preferments and benefices. Martin Luther said of his own created works, “Freely have I received, freely I have given, and I want nothing in return.”

I suppose that in the present moment if you were a Lutheran choir director who download hymns for your congregation and the music industry sued, saying that the work had been copyrighted and that “theft was theft,” you ought to be able to shift the frame by replying: “simony is simony.” I doubt that you’d find much support in the American legal tradition, however, even in its early years. Reformation ideas about knowledge had been considerably altered by the time the founders framed their own.

2. Ownership of the Landed Estate:

The second frame does not necessarily conflict with the religious background of the “common stock” [or “free as the air”] frame, but its point of departure is decidedly of this world, more focused on the problem of freeing individual talent from patronage and also, therefore, more at ease withcommerce. Here the dominant metaphor was the landed estate, an image that had the advantage, for partisans of strong intellectual property rights, of borrowing from people’s assumptions about real estate. “We conceive [that] this property is the same with that of Houses and other Estates,” declared London booksellers when first threatened with a limit to the term of their copyrights. They beg the question, of course, of what exactly we assume such property entails (there are many kinds of estates, as we shall see in the next section), but as with most compelling frames, the intuitive response is what matters, not complexities hidden beneath the surface. Shouldn’t all property, even a bookseller’s copyright, be “safe as houses”?

3. Monopoly:

Monopoly had a marked historical meaning for early theorists of intellectual property, seventeenth-century Puritans having begun their argument with royal power over exactly this issue. As the historian and statesman Thomas Babington Macaulay explains in his History of England, Puritans in the House of Commons long felt that Queen Elizabeth had encroached upon the House’s authority to manage trade having, in particular, taken it “upon herself to grant patents of monopoly by scores.”  Macaulay lists iron, coal, oil, vinegar, saltpetre, lead, starch, yarn, skins, leather, and glass, saying that these “could be bought only at exorbitant prices.”

Macaulay doesn’t list printing in his History, but it was the case that in the late sixteenth century the Queen’s printer, Christopher Barker, held monopoly rights to the Bible, the Book of Common Prayer, and all statutes, proclamations, and other official documents. And Macaulay does mention monopoly in his 1841 Parliamentary speech in opposition to a proposed extension to the term of copyright. “Copyright is monopoly, and produces all the effects which the general voice of mankind attributes to monopoly,” he said, asking rhetorically if the Parliament wished to reinstate “the East India Company’s monopoly of tea, or … Lord Essex’s monopoly of sweet wines”?

The understanding of copyright as monopoly was not Macaulay’s invention; it was almost as old as copyright itself. In 1694 John Locke–a strong supporter of property rights in other respects–had objected to copyrights given by government license as a form of monopoly “injurious to learning.” Locke was partly concerned with religious liberty, the laws in question having been written to suppress books “offensive” to the Church of England, but mostly he was distressed that works by classic authors were not readily available to the public in well-made, cheap editions (he himself had tried to publish an edition of Aesop only to be blocked by a printer holding an exclusive right). “It is very absurd and ridiculous,” he wrote to a friend in Parliament, “that any one now living should pretend to have a propriety in … writings of authors who lived before printing was known or used in Europe.” Regarding authors yet living, Locke thought they should have control of their own work, but for a limited term only. As with Macaulay, his framing issue was monopoly privilege, not property rights.