I’ve been meaning to type of some of my notes from the NTEN 2008 Conference, but the benefit of waiting is that someone will do it better. Like Britt Bravo: Notes from The Seven Things Everyone Wants: What Freud and Buddha Understood (and We’re Forgetting) about Online Outreach .

In short (lots more notes and examples in the link):

Need 1: To be SEEN and HEARD

Does your home page make people feel heard? Not many people give money because they read a well word-smithed mission statement. Effective sites and campaigns provide space for people to express themselves. Nonprofits need to truly listen to their supporters and acknowledge what they are saying.

Need 2: To be CONNECTED to someone or something

Engage people by connecting to what they (not you!) care about.

**Need 3: To be part of something GREATER THAN THEMSELVES **

**Need 4: To have HOPE for the future **

Doom and gloom, and finger-wagging messages don’t work.

**Need 5: The security of TRUST **

** Police Academy 6: City Under Siege ipod**

People are starved for a sense of trust in “the messenger.”

**Need 6: To be of SERVICE **

The #1 reason people stop giving to a nonprofit is that they feel like they are being treated like an ATM machine. They want to help, but they want to be of service, and to have different ways of serving. That need is not being fulfilled if all they hear is the unimaginative drumbeat of dollars.

**Need 7: To want HAPPINESS for self and others **

The core of Buddhism is that everyone wants happiness and to be free from suffering. The more you want happiness for others, the better it is for you, and them.